Shipping & Return Policy
Last updated: November 2026 • Valid for all orders across India
1. Pan-India Shipping & Delivery Timelines
PureCrunch ships across over 19,000 PIN codes in India through top-tier logistics partners including Bluedart, Delhivery, and DTDC.
- Processing Time: All orders received before 2:00 PM IST are packed and dispatched on the same day. Orders placed after 2:00 PM are dispatched on the next working business day.
- Metro Deliveries: Bengaluru, Mumbai, Delhi-NCR, Hyderabad, Chennai, and Pune typically receive orders within 2 to 3 business days.
- Rest of India: Tier-2, Tier-3 cities and regional centers receive orders within 3 to 5 business days.
- Shipping Fees: Delivery is FREE for all orders with a cart value of ₹499 or above. Orders below ₹499 are subject to a standard flat shipping fee of ₹49 across India.
2. Freshness Guarantee & Replacement Policy
Because PureCrunch products are perishable food consumables, we do not accept returns once a food seal is opened for health and food safety reasons.
However, we stand 100% behind the quality of every pack. You are fully eligible for a free replacement or full refund if:
- The package arrives damaged, pierced, or with broken tamper seals.
- You received an incorrect pack variant or quantity.
- There is any quality defect or compromised crunchiness within 48 hours of delivery.
To initiate a replacement, simply send a photo of the received outer box and product to care@purecrunch.in or message our WhatsApp care desk at +91 80887 20167.
3. Refund Processing
Approved refunds are credited back to the original source account (UPI, credit/debit card, netbanking) within 5 to 7 working days via our Razorpay payment gateway. For Cash on Delivery orders, refunds are transferred via direct UPI transfer.